Understanding Airline Passenger Rights in Serbia

Flying to or from Serbia? Like many countries, Serbia has established regulations to protect the rights of air travelers. Knowing these rights can greatly influence your travel experience, especially if you face any disruptions. Here's a comprehensive guide to understanding airline passenger rights in Serbia.

1. Flight Delays and Cancellations: If your flight is delayed for more than two hours or is canceled without prior notice of at least two weeks, you might be entitled to certain rights. These can include meals, refreshments, two free phone calls, emails, or faxes. For longer delays or overnight delays, airlines must provide hotel accommodation and transport to the place of accommodation.

2. Compensation: For flights that are delayed for more than three hours or canceled without sufficient notice, passengers may be entitled to compensation, ranging based on the flight distance and the actual delay in reaching the final destination.

3. Denied Boarding: If you're denied boarding against your will due to overbooking or operational reasons, the airline must offer you an alternative flight. If this isn't suitable for you, you may be entitled to a refund and a return flight to your original point of departure, if applicable, along with compensation.

4. Lost or Damaged Luggage: Should your luggage be lost, damaged, or delayed, you have the right to claim compensation from the airline. It's essential to report the issue immediately at the airport and fill out a Property Irregularity Report (PIR).

Find "Luggage Tags" on Amazon

5. Special Needs and Assistance: Airlines are obliged to provide assistance to passengers with special needs, including persons with reduced mobility. If you require any special assistance, it's advisable to inform the airline at least 48 hours before departure.

6. Long Overbooking or Technical Issues: In cases where you're facing long delays or cancellations due to overbooking or technical issues, and the airline isn't providing the necessary support, remember that you have the right to take matters into your own hands. This can include booking a hotel room or purchasing meals, for which the airline should reimburse you. However, ensure you keep all receipts.

7. Know Your Rights: Several platforms and mobile applications provide detailed information on passenger rights, specific to various countries. Using these can ensure you're well-informed during your travels.

Find "Passengerrightsapp" on Play Store

8. Seeking Compensation: If you believe you're entitled to compensation, contact the airline directly with all relevant details. Should the airline not respond within a reasonable timeframe or reject your claim, you can escalate the matter to the relevant national enforcement body or seek legal advice.

https://www.airpassenger-rights.eu/Contact.aspx

In conclusion, understanding your rights as an air passenger is crucial, especially when facing disruptions that might affect your journey. Being prepared and knowledgeable ensures that you can tackle any challenges head-on and make your trip as smooth as possible.